1. Why to be a member of DYMUSIC Club?

   Why not?! If you are a distributor, wholesaler or retailer (shop) of musical instruments at any corner of the world, being a member you will get the latest products news, special offers, the most favorable prices and terms and the most efficient on-line services.

2. How can we get your prices?

   Easy! When you find some items interesting, just click the inquiry box. If you are a DYMUSIC Club member, you need to log on with your users name and password. We will receive and handle all your enquiries through emails at once. If not, you have to register to be a member first and then everything is easier.

3. Can we place a sample order for trial?

   Yes, definitely you can. Actually this is the best way for you to know us, to check and test the quality of our products and services, and to start our cooperation for the long term.

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4. Do you have the minimum order requirements?

   Yes, we do. The minimum order should be one complete export package at least. For example, 10pieces/per export carton is the minimum order for flute, 10pcs/ carton for violin, 6pcs/carton for guitar, etc.

5. How to make payment?

   We prefer Telegraphic Transfer (T/T, or wire transfer) in advance or Letter of Credit at sight (L/C at sight). I am sorry at present we could not accept any kind of credit card like Master, Visa etc though we are trying to accept more payment methods now.

6. How about the lead time (production period)?

   It depends on the size of your orders and the season (busy or not) you place the order. Usually it takes 28-35 days after having your confirmed order and payment. For the sample order, it could be ready just within 7-14 days, maybe even sooner.

7. How long does the shipment take from China port to mine?

   If to ship by air from Beijing, China, to reach any main airports in the world takes 5-7 days; if by ocean (full container loading) from Xingang port, Shanghai port etc, to reach those west coast main seaports (Los Angeles) of North America takes 20 days more less, the east of main ports (New York) about 30-35 days; to reach main seaports (Hamburg, London, Genoa etc.) of Europe takes 25 days more or less. If your order is less than a full container loading, it usually takes longer time.

8. Do you have warrantee for your products?

   Yes, we do. In China we have 12 months period. Due to the complex of international transactions, we would like to give our dealers all over the world the same period as they should observe in their countries according to the local laws and regulations.

9. If we purchase large quantity orders, can we get some free parts and accessories?

   Yes, you can. That is part of our Professional-Services-Plan (PSP) for our distributors all over the world. According to our usual business practice, we can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes, free of charge, as per the size of orders and the kinds of instruments, if required.

10. Hey! We played all your instruments and we love the quality very much and the brand names as well! Is that possible for us to become the exclusive distributor of your Wisemann, Rillion, Jiaxun, Dalyan etc. in our country or area? Yes, it is. That will be our great pleasure. To be our local distributor, you need to prove your order and sales capacity per year within your market territory. We may consider giving you 6-12 months as a trial period. Within this period, you will be strictly protected the same as our sole distributor.

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